Privacy Policy

Last updated: June 7, 2026

1. Information We Collect

When you submit an inquiry, request a catalog, download project information or contact us through the website, we may collect your name, email address, phone or WhatsApp number, country, project type, company name, project drawings or messages you voluntarily provide.

2. How We Use Your Information

We use submitted information to review project requirements, prepare quotations, recommend suitable stone and whole-house customization products, arrange follow-up communication, provide after-sales support and improve our website services.

3. Project Files and Drawings

If you send drawings, BOQ files, photos or design references, they are used only for quotation, material matching, production evaluation and service communication related to your project.

4. Email and Communication

After submitting a form, you may receive replies from our sales or project team by email, phone, WhatsApp or WeChat. You can ask us to stop non-essential follow-up communication at any time.

5. Cookies and Analytics

The website may use basic cookies or analytics tools to understand page visits, search behavior and form performance. These tools help us improve navigation, content and inquiry response quality.

6. Information Sharing

We do not sell personal information. We may share necessary project details with internal staff, factory partners, logistics providers or service suppliers only when required to prepare quotations, production plans, shipment documents or project support.

7. Data Retention

Inquiry records may be retained for project follow-up, quotation history, warranty reference and customer service. Website administrators can review and manage inquiry records from the WordPress dashboard.

8. Data Security

We use reasonable administrative and technical measures to protect submitted information. However, no internet transmission or website storage method can be guaranteed as completely secure.

9. Your Rights

You may request access, correction or deletion of your submitted inquiry information by contacting us through the email listed below.

10. Contact

For privacy questions, contact Luxstruct at ALEXGRANITE@ICLOUD.COM.